Support Assistant - Test Network Team

Ascade is a Swedish subsidiary of the US company CSG, a provider of software and services in the digital age. Assure is a market-leading quality testing solution for international phone calls. It is used by over 150 mobile operators and carriers worldwide. The service is powered by a test network which covers 500 mobile networks.

We are looking for a versatile person with basic technical and excellent administrative skills, and who likes working with people. This junior position in Sweden is needed to work with Assure hardware device assembly, packing and shipping.

What the role involves:

• Monitoring test network devices and troubleshooting issues
• Coordinating with global partners via email and phone
• Preparing hardware and managing shipping processes
• Supporting SIM card management
• Handling customer and internal support tickets

What we’re looking for:

• High School / Upper Secondary School Graduate
• Curious, reliable, and eager to learn
• Interest in IT, networks, or telecom
• Strong communication skills in English
• Ability to handle both technical and administrative tasks

Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.