IT Service Delivery Manager 17548

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are currently seeking a Service Manager

What You Will Work On

• Own and manage end-to-end service delivery within a production environment
• Ensure compliance with SLAs, KPIs, and quality targets
• Act as the primary point of contact for stakeholders and internal teams
• Coordinate cross-functional teams to support service operations
• Manage incidents, escalations, and problem resolution processes
• Support and drive service improvements, upgrades, and changes
• Monitor and report on service performance and operational metrics
• Ensure proper documentation, processes, and service readiness
• Collaborate with project managers and stakeholders for ongoing improvements

What You Bring

• Experience in service delivery, service management, or similar roles
• Understanding of industrial IT systems and environments
• Experience with incident, problem, and change management processes
• Ability to coordinate multiple stakeholders and cross-functional teams
• Experience working with KPIs, SLAs, and service performance tracking
• General understanding of IT infrastructure, including servers and systems
• Strong communication skills and structured way of working