Service Coordinator - IT Change management

About the role

We are looking for a Service Coordinator to join Husqvarnas Global Information Services (GIS) team in Huskvarna.

This is a one-year parental leave cover, starting in late spring/early summer 2026, with good opportunities to build a strong internal network within Husqvarna Group. You will be part of a close-knit, supportive, and international team working with IT Service Management on a global scale.

In this role, you will support and coordinate IT service processes delivered by both internal teams and external suppliers. The position offers broad exposure to IT operations and is a great entry point for someone interested in developing within IT Service Management.

Your responsibilities

As a Service Coordinator you will:

• Support day-to-day activities within IT Service Management, with a focus on Change Management and reporting
• Coordinate and follow up with external suppliers and internal stakeholders
• Maintain service documentation, operational procedures, and governance material
• Contribute to service reporting, KPI follow-ups, and continuous improvement initiatives
• Participate in operational meetings, service reviews, and follow-ups
• Analyze data, identify improvement areas, and help implement process enhancements
• Support reporting needs, including creating and adapting reports in tools such as ServiceNow

You will work closely with colleagues in Sweden and international counterparts, including teams in India, Europe, and the US. 

Who we are looking for

We believe your personality and communication skills are just as important as your technical background. You are social, structured, and comfortable interacting with different stakeholders.

Required qualifications:

• Post-secondary education within IT (e.g. vocational/YH) or equivalent practical experience
• Interest in IT Service Management, IT operations, or service integration
• Basic understanding of ITIL concepts (incident, change, problem, service management)
• Experience of working in an agile environment
• Fluent in English, both spoken and written

Meritorious:

• Experience working with ServiceNow
• Experience from IT operations, supplier management, or service coordination

To succeed in the role, you are:

• Communicative and diplomatic, with the ability to influence and handle different personalities
• Structured, reliable, and detail-oriented
• Curious, proactive, and willing to learn
• Comfortable taking initiative and working in a self-directed environment

About FramtidenAt Framtiden, we work with both staffing and recruitment, with the ambition to make a difference in people’s lives. We do this by helping individuals find the right job and companies find the right colleague. We specialize in matching the right talent with the right organization. Framtiden is present in eight locations across Sweden. For this position you will work as a consultant with Framtiden. About the assignment

• Location: Huskvarna
• Start date: May/June 2026
• End date: May 31, 2027
• Extent: Full-time (100%)
• On-site presence: Yes