Account Manager

Are you an experienced and proactive Account Manager who wants to be part of our mission to empower healthcare and improve lives?

We are now looking for an Account Manager to strengthen our Commercial organisation and drive long-term customer success across markets.

In this role, you will take ownership of our existing customers, ensuring strong relationships, measurable value delivery and operational excellence.

As an Account Manager at Visiba, you will play a central role in ensuring customer growth, retention and satisfaction. You will act as the primary point of contact for your accounts and work closely with internal teams to ensure seamless delivery and value creation.

Your responsibilities will include:

• Own and manage a portfolio of existing customers across markets

• Develop and execute account plans to drive growth and retention in both Sweden and UK

• Be responsible for internal and external KPI reporting

• Proactively identify opportunities to strengthen customer value and expand usage

• Provide hands-on support to customers when needed, ensuring their operational needs are met

• Act as the link between customers and internal teams (Product, Support, Commercial)

• Lead mobilisations and onboarding initiatives in the UK

• Ensure customer KPI success through structured, data-driven follow-ups

This is a broad and hands-on role where customer care, structured follow-up and commercial mindset go hand in hand.

We believe you:

• Have 3+ years of experience within Account Management, preferably in a SaaS environment and/or health care

• Are structured, organised and comfortable managing multiple stakeholders

• Have strong presentation and communication skills

• Are proactive and confident driving initiatives from start to finish

• Can prioritise independently and align your work with strategic objectives

• Are a natural relationship-builder who genuinely enjoys understanding people and tailoring your approach to their needs

• Are fluent in English and Swedish in speech and writing

Extra merit if you have:

• Experience from HealthTech or the healthcare sector

• Project management experience

• Understanding of the UK healthcare market

• A meaningful product with real-world impact

• A value-driven culture where people matter

• 30 days of paid vacation

• 1 hour/week wellness during working hours

• Wellness allowance and private health insurance

• Hybrid working model

• Opportunities to grow and be challenged

• ... and much more

📍 Location: Gothenburg, Örebro or Stockholm (hybrid) 📅 Start: According to agreement

Visiba develops digital solutions that help healthcare providers deliver better, more accessible and more efficient care. Since 2014, we’ve been a driving force in digitalising healthcare, and today we are a leader in AI-supported triage with Red Robin, a CE-marked medical device software developed in-house that automates pre-clinical triage and supports safer, faster clinical decision-making.

Learn more: 👉 www.visibagroup.com